Privacy Policy

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stepbystepdoulasupport.com Operated by Step by Step

 

Last Updated: December 20th, 2025

 

At Step by Step, we know that privacy matters—especially for parents. This Privacy Policy explains how we collect, use, and protect your personal information when you visit stepbystepdoulasupport.com or use our courses, coaching, and workshops.

 

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario privacy requirements, and Canada’s Anti-Spam Legislation (CASL).

 

1. Information We Collect

We collect only the personal information necessary to provide supportive, educational services. We do not sell your personal information.

 

We categorize the information we collect and explain the purpose for each:

Category of Information: Contact.

Examples of Data Collected: Name, Email Address, Phone Number, Billing Address.

Primary Purpose for Collection:  To process payments; for administrative communication.

 

Category of Information: Usage & Technical Data.

Examples of Data Collected: IP Address, Browser Type, Pages Visited, Device Type, Time of Visit.

Primary Purpose for Collection: To maintain the security of the website; to analyze website traffic for business improvement; to manage cookies.

2. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where required or permitted by law.

• Implied Consent: When you provide us with information (e.g., your name and email to download a free guide or register for a course), we imply consent for the use of that information for the specific purpose requested (e.g., sending the guide or course access).

• Express Consent (Required for Sensitive Data): For all personal information collected during private coaching or support sessions (Coaching/Support Data), we require your express, written consent before or at the time of collection. You will be explicitly informed of how this sensitive information will be used and protected.

 

3. Email Communication & CASL Compliance

We only send emails when:

 

* You have given express consent, (e.g. courses or when information has been required).

* Implied consent applies under CASL (e.g., you purchased a course)

 

All emails from us:

 

* Clearly identify Step by Step.

* Include our contact information.

 

4. Cookies and Website Analytics

We use cookies and similar tools to:

* Remember preferences

* Understand how parents use our website

* Improve user experience

Some cookies are essential and cannot be turned off. You can disable cookies in your browser, though some features may not work as intended.

 

5. Sharing Your Information

We may share your information only with trusted third-party service providers (such as website hosting, email platforms, payment processors, and course platforms) who help us deliver our services. We share data with the following categories of service providers:

 

• Payment Processors: Such as Wix Payments or PayPal, to securely handle all financial transactions.

• Course & Platform Providers: To host and manage your online course content and access.

• Scheduling Applications: Such as Wix Bookings or Calendly, to manage and book appointments.

• Email Service Providers: To manage and send newsletters and administrative communications.

 

Third-Party Requirements: These providers are required to protect your information and use it only for approved purposes.

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6. Children’s Privacy

Our services are for adults. We do not knowingly collect personal information directly from children under 13. If this happens unintentionally, we will delete the information as soon as possible.

 

7. Data Security

We take reasonable steps to protect your information using technical, administrative, and physical safeguards.

While no system is 100% secure, we work hard to keep your information safe.

 

8. How Long We Keep Information

We keep personal information only as long as necessary for educational, legal, or business purposes. When no longer needed, it is securely deleted or anonymized.

 

9. Your Rights

You have the right to:

• Request Access: Be informed of the existence, use, and disclosure of your personal information.

• Request Correction: Challenge the accuracy and completeness of your information and have it amended as appropriate.

• Withdraw Consent: Withdraw your consent to the use of your information at any time, subject to legal or contractual restrictions and reasonable notice. (This applies to both marketing and service data, where feasible.)

To make a request, contact us using the details below.

 

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. We will post the revised policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

 

11. Contact Us

For any questions regarding this Privacy Policy, please contact:

 

Step by Step at laura@stepbystepdoulasupport.com